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Q’s & A’s

Can you Repair any type of glass?

Can you remove permanent Stains and Mineral Deposits?

Can a Scratch or Surface Damage be too deep to repair?

Do you Guarantee your work?

How much does it cost?

Do you charge for an estimate?

Does the Restoration Process weaken the glass?

How long does it take?

Does the process make a mess?

How close to the Edge can you polish?

How does the “Closed Loop” system work?

How does the “Open Wheel” system work?

 

 

Q:Can you Repair any type of glass?

YES. We work on virtually all types of glass – Plate, Tempered, Mirrored, Tinted, Laminated, and Curved. Only, the degree of the curvature will limit the ability of the system to function.

Q:Can you remove permanent Stains and Mineral Deposits?

Absolutely…we can remove even the most stubborn stains.

Q: Can a Scratch or Surface Damage be too deep to repair?

Yes. There is a point where the damage is too extensive and repairing is not viable. But, on that note we do what our competitors don’t and fix what they can’t. We can even successfully remove welding splatter.

Q: Do you Guarantee your work?

100% We guarantee our work not only meets, but exceeds ASTM standards. Our customers can inspect the glass from any distance they wish. We encourage them to walk right up to the glass and check it. And if we don’t deliver what we promise, you don’t pay for it.

Q:How much does it cost?

The price varies depending on the type and amount of damage. Every repair is different so we have to physically see the job before we could quote you a price. We typically save our customers as much up to 75% of the replacement cost.

Q:Do you charge for an estimate?

No. All our estimates are free of charge.

Q:Does the Restoration Process weaken the glass?

No. Scratched glass is already damaged. Similar to the way a glass cutter scores a piece of glass, a scratch creates a fracture point in the surface tension. By removing the scratch the surface tension is restored and the glass is returned to its original integrity.

Q: How long does it take?

The time frame of a repair depends on the type of damage, how bad it is, and how much there is. We can tell you that our patented equipment allows us to restore glass up to 50% quicker then any of our competitors.

Q:Does the process make a mess?

In certain repairs some cleanup is required. But, Scratch Doctors makes every effort possible and takes every precaution to insure that our work environment is left in the same condition, if not better than when we started the job.

Q:How close to the Edge can you polish?

In certain repairs some cleanup is required. But, Scratch Doctors makes every effort possible and takes every precaution to insure that our work environment is left in the same condition, if not better than when we started the job.

Q:How close to the Edge can you polish?

Due to industry limitations surface damage within 1” inch from any type of frame work can be significantly reduced and we will do everything possible to remove them, but complete removal can not be guaranteed.

Q:How does the “Closed Loop” system work?

The closed loop system is a multi unit setup that uses vacuum pressure to affix the polishing unit to the glass. A pump circulates the slurry throughout the entire system supplying fresh abrasives to the glass. In this type of system the slurry and the pad are used for resurfacing as well as polishing. The advantage of closed loop systems is they perform better with delicate and curved glass. The downside is these systems are very time consuming and can take between 60% - 75% longer than open wheel systems.

Q:How does the “Open Wheel” system work?

The open wheel system is a hand held polishing system that uses a multi-step resurfacing process to restore glass. Surface imperfections are removed using a variety of resurfacing discs depending on level of damage. The disc is then changed out for a polishing wheel and solution is introduced to complete the restoration process. The advantage of open wheel systems is speed and portability. The downside is these types of systems do not perform well with fragile glass, and glass with excessive curvature.

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